You didn’t start your business to run every aspect of it. You started it so that you could serve others doing what you love. Now that you’ve been running the entire show, you know that you need to go back to creating and giving clients your full attention instead of juggling all of the balls (and watching them hit the floor).
You’ve finally hit the end of your rope and realized you can no longer do it alone. Let’s say goodbye to doing it all yourself and say hello (HEY!!!) to growing a team — starting with bringing in players whose skills will take the tedious work off your plate. When you do this, you’ll get to take your business to the next level.
But who do you need on your team right now?
Team members come in all forms. It can be hard to know who you need right now, what their role will look like, and how they’ll take tasks off your plate.
This is a one-time service
+ 1 2-hour Zoom call
+ Recording of our intensive
+ Written recommendations & action plan
+ Additional resources based on call points
You've got a growing list of things on your plate and you don't have time to mess around anymore. It's time to get you back on track. Here's some things past intensives have covered:
+ how to delegate (more) to your team
+ creating a plan for organizing current tools
+ streamlining processes & project timelines
+ process for onboarding/offboarding clients
+ creating a plan for automations
+ software & systems audit
+ making a plan for growing your team
Choose from one-time or ongoing support
+ Onboarding & off boarding team members
+ Host/attend team meetings
+ Management of team situations
+ Regular team communication & check-ins
+ Lead tracking
+ Onboarding & off boarding clients
+ Management of client situations
+ Regular client communication & check-ins
+ Project setup & planning
+ Management of tasks & deadlines
Project Management Support
+ Internal process & system development
+ Analytics tracking
+ Big idea support & development
+ Business strategy delegation and execution
It’s time to step away from managing projects, clients, and teams yourself. Get support for your clients and team members, as well as internal systems and project support with an Operations Manager.
She has completely organized all of my behind-the-scenes systems, taken over my daily inbox management and client communications. My clients sang her praises and that made me feel SO at ease, letting Liz take the wheel while I worked ON my business rather than just IN my business. Liz has also helped me manage, hire, and grow a team. Working with Liz gave me the freedom to live in my genius within my business while she took care of everything else.
— Mariah, Mariah Althoff
Yes and no… if you don’t have any team members yet but are needing help getting your backend figured out or who to hire first, let's hop on an intensive. If you’ve already got team members or are in the process of hiring, the Ops Manager service is where it’s at. One of the goals as your Ops Manager will be to help you delegate to your team so you can focus on doing the high-level work, so having a team will be a crucial part of that.
Not at all! I happen to use HoneyBook (CRM) and Asana (PMS). I would rather use a system you love and understand than one that I chose because it works better for me. If you’re not sold on your current system, we can talk about that and find one that works the way you think.
I want to be focused on doing the best job I can for you—and I’d never want that to be limited by a number of hours. I’ll do what I need to do to make sure you and your clients are well-served throughout the entire process. Because of that, I’ll take the time I need to do the job right.
I understand that your business needs will fluctuate and that some months we’ll have a lot going on and other months it’ll be quieter, but if you need me, I’ll be there.
My sweet spot for ongoing support is with brand & web designers — it’s where I started my business, so I’m very familiar with the needs and language of that niche. If you're interested in the Strategy Intensive, I love working with online service providers!
While it depends on the person and the skills they bring to the table, there are some big differences between the three.
A VA (virtual assistant) provides basic task support — they receive the task and complete it, they don’t typically strategize or oversee projects. They are the task-doers and know less about the workings of your business.
A PM (project manager) oversees specific projects. They are less in the business as a whole and can handle onboarding and off-boarding clients, maintaining communication between the client and the designer. They generally only have access to the client-side of your business, or the projects like launches.
An OM (operations manager) provides hands-on project and operational support for your business. They give project oversight, create and can implement the strategies created for projects. They support the day-to-day operations of a business: make sure projects are on schedule, handle communication with clients and team members, manage situations that pop up, and make sure all systems in the business are running smoothly. Ops Managers know the ins and outs of your business systems as they often are the ones who built them in the first place.