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Dropping the ball on client communication because you're head down doing the work
Constantly falling behind on internal projects because you’ve bottlenecked yourself
Changing your direction because you can’t see past the weekend
Sneaking away to work on holidays (even just for 10 minutes) because your business isn’t set up to run without you
Taking on a project after you told yourself, “books are closed for the month”
Overbooking yourself with unrealistic deadlines that have you working nights and weekends
How many of these have you done (and continue to do)?
Let’s have an honest chat…
Right now, the reason you’re so frustrated is that your team wasn’t properly trained, your systems aren’t consistent, and you’ve become a big bottleneck. Instead of spending your time doing the creative work you love, you’re bogged down in neverending admin tasks.
Your brain might not think in systems and processes, but it's the next inevitable step you need to grow. You need them set up in a simple, custom-to-you way, and that's where we come in.
That’s where our team comes in. We help you finally step out of the day-to-day of your business so you can focus on the big picture, and your team can run with their task list instead of coming to you with a million questions.
Best of all, we’ll help you manage your time so you can stop working nights, weekends, and holidays, and finally unplug without the fear your business will come to a screeching halt.
As much as you and I love a paper planner, it’s not set up to help your business grow. It’s set up with the mindset of a team of one — and scaling a business requires a team.
Listen, I know you’re not a systems person (hello, paper planner beside you), but you do need this “systems stuff” to set your business up efficiently.
Freedom in your life as you’ll no longer need to manage your projects and teams so you can focus your attention on ONLY the work you want to do!
Longer team retention (read: a happier team) with straightforward tasks and expectations
Revenue growth and an increase in your profit margins
A clear focus on where to spend your time each day so you can finally focus on one thing and one thing only
More automations that save you time (and money) from having to hire another VA
Increased client capacity with more streamlined projects
With us in your Slack corner, you’ll start to experience:
Investment starting at $1900/month.
Onboarding and offboarding team members
Host/attend team meetings
Managing the team
Regular team communication & check-ins
Team Support
Process development, streamlining & management
Day-to-day operations support
Monthly analytics tracking
Profitability tracking
Operations Management
Lead tracking & management
Client onboarding/offboarding
Ongoing communication with client regarding project
Assignment of tasks to team or clients
Creation & management of project timelines
Client & Project Management
Big ideas and vision development
Business strategy delegation and execution
Goal setting, delegation & execution
CEO Support
We can help you with all the below
We love a good list
Jaquilyn, Ochre & Beige
Before working with Lux & Vita, I was overwhelmed, out of my element, and in desperate need of support. Once I met Liz, I felt confident that I had found someone with a depth of experience in areas I knew little about. Not only was she ready to set up all of our internal systems, but having her help with ongoing project management gave me back SO much time. Instead of just outsourcing tasks, it feels like I have a partner in business growth. Our team has grown from 2 to 6, we’ve scaled with new services, and the tasks I work on now are much higher level. It’s been such a relief to get out of the details!
OUR CLIENT ROSTER HAS DOUBLED AND OUR REVENUE INCREASED BY 150%
Kind Words
allea, duett
I've been able to take on more team members, more clients, and experiment with new services because I have Liz making sure that the back-end process of each client process is being completed with excellence, and the vibe of our client experience/team culture is positive. She holds things steady while I'm traveling, trying new things, or building out the team with a business coach. Oh, and our clients LOVE her!!
LIZ IS THE REASON I CAN CONTINUE TO GROW MY BUSINESS AND TEAM. I’D BE A HOT MESS WITHOUT HER!
Kind Words
ingrid, penguin designing
And having a system to know what I need to focus my attention on without losing track of the important things right now, and having a plan of action for the upcoming due tasks, that is priceless to my sanity. It’s a compilation of all the good setup systems Liz has put in motion. Seriously thank you for not judging my mess and my “how did you make it in business up to this point?!” kind of back end. Thank you for always being a sounding board and helping me clarify my processes.
it's so reassuring to know someone is working on what your brain just can’t wrap around.
Kind Words
Jaquilyn, Ochre & Beige
Before working with Lux & Vita, I was overwhelmed, out of my element, and in desperate need of support. Once I met Liz, I felt confident that I had found someone with a depth of experience in areas I knew little about. Not only was she ready to set up all of our internal systems, but having her help with ongoing project management gave me back SO much time. Instead of just outsourcing tasks, it feels like I have a partner in business growth. Our team has grown from 2 to 6, we’ve scaled with new services, and the tasks I work on now are much higher level. It’s been such a relief to get out of the details!
OUR CLIENT ROSTER HAS DOUBLED AND OUR REVENUE INCREASED BY 150%
Kind Words
allea, duett
I've been able to take on more team members, more clients, and experiment with new services because I have Liz making sure that the back-end process of each client process is being completed with excellence, and the vibe of our client experience/team culture is positive. She holds things steady while I'm traveling, trying new things, or building out the team with a business coach. Oh, and our clients LOVE her!!
LIZ IS THE REASON I CAN CONTINUE TO GROW MY BUSINESS AND TEAM. I’D BE A HOT MESS WITHOUT HER!
Kind Words
ingrid, penguin designing
And having a system to know what I need to focus my attention on without losing track of the important things right now, and having a plan of action for the upcoming due tasks, that is priceless to my sanity. It’s a compilation of all the good setup systems Liz has put in motion. Seriously thank you for not judging my mess and my “how did you make it in business up to this point?!” kind of back end. Thank you for always being a sounding board and helping me clarify my processes.
IT'S SO REASSURING TO KNOW SOMEONE IS WORKING ON WHAT YOUR BRAIN JUST CAN’T WRAP AROUND.
Kind Words
We’ll help you set up systems that are completely custom to your business and growing team. We know just how important keeping your personal touch points with clients is, and we’ll build your business around just how involved you want to be.
Plus, with a background in the design industry, you won’t find an operations team that better understands the ins and outs of running a creative business! We’ll hold you accountable to your promise of saying you’re booked out this month, so you’re not cramming your schedule to the brim anymore.
This is how you give your clients the best of you and your best work, all without feeling scattered and stressed to “get it done.”
This isn’t a generic systems strategy that feels complicated. It’s a simple, clear structure that’s designed for your business goals.
Get in touch, and we can clarify what type of support is best for your business!
Still unsure what your business needs?
A VA provides basic task support. They receive the task and complete it, they don’t typically strategize or oversee projects. They are the task-doers and know less about the big picture workings of your business.
A PM oversees specific projects. They are less in the business as a whole and can handle onboarding and off-boarding clients, maintaining communication between you and your clients. They generally only have access to the client side of your business, or occasionally internal projects like launches.
An OBM provides hands-on project and operational support for your business. They give project oversight, and create and implement strategies. They support the day-to-day operations of a business: making sure projects are on schedule, handling communication with clients and team members, managing situations that pop up, and making sure all systems in the business are running smoothly. Ops Managers know the ins and outs of your business systems as they often are the ones who built them in the first place.
Help, there are so many terms! What’s the difference between a project manager (PM), operations manager (OBM), and virtual assistant (VA)?
You’ll be working directly with me (Liz) and my project manager, Stephanie. I’ll handle the high-level OBM strategy while Stephanie is more in the day-to-day operations of your business.
Who will I be working with?
Nope! We use a flat rate instead of an hourly fee, so you always know exactly what your expenses will be each month.
Do you work on an hourly basis?
We use Asana as our project management tool. If you’re not already familiar with it, we can help you move everything over!
Do I have to use a certain software?
This retainer is best for if you’re consistently making $10k/month and have started to build a team (ie., at least one VA and junior contractor).
How do I know if I’m ready to bring on an OBM?
We love to work with brand & website designers, copywriters and email strategists who have or are working to build a small, but mighty team (or micro-agency).
Who do you work with for your OBM service?
don't worry, we have the answers!
You might have some questions
This is where you unlock support for your clients, team members, and all your internal systems!
When we’re by your side helping you run your business day in and day out, you’ll gain more time back, make more income, and truly build a solid foundation to scale.
Get back to doing what you love and let us handle the rest.
ingrid, penguin designing
And having a system to know what I need to focus my attention on without losing track of the important things right now, and having a plan of action for the upcoming due tasks, that is priceless to my sanity. It’s a compilation of all the good setup systems Liz has put in motion. Seriously thank you for not judging my mess and my “how did you make it in business up to this point?!” kind of back end. Thank you for always being a sounding board and helping me clarify my processes.
it's so reassuring to know someone is working on what your brain just can’t wrap around.
Kind Words
Jaquilyn, Ochre & Beige
Before working with Lux & Vita, I was overwhelmed, out of my element, and in desperate need of support. Once I met Liz, I felt confident that I had found someone with a depth of experience in areas I knew little about. Not only was she ready to set up all of our internal systems, but having her help with ongoing project management gave me back SO much time. Instead of just outsourcing tasks, it feels like I have a partner in business growth. Our team has grown from 2 to 6, we’ve scaled with new services, and the tasks I work on now are much higher level. It’s been such a relief to get out of the details!
OUR CLIENT ROSTER HAS DOUBLED AND OUR REVENUE INCREASED BY 150%
Kind Words
allea, duett
I've been able to take on more team members, more clients, and experiment with new services because I have Liz making sure that the back-end process of each client process is being completed with excellence, and the vibe of our client experience/team culture is positive. She holds things steady while I'm traveling, trying new things, or building out the team with a business coach. Oh, and our clients LOVE her!!
LIZ IS THE REASON I CAN CONTINUE TO GROW MY BUSINESS AND TEAM. I’D BE A HOT MESS WITHOUT HER!
Kind Words
ingrid, penguin designing
And having a system to know what I need to focus my attention on without losing track of the important things right now, and having a plan of action for the upcoming due tasks, that is priceless to my sanity. It’s a compilation of all the good setup systems Liz has put in motion. Seriously thank you for not judging my mess and my “how did you make it in business up to this point?!” kind of back end. Thank you for always being a sounding board and helping me clarify my processes.
IT'S SO REASSURING TO KNOW SOMEONE IS WORKING ON WHAT YOUR BRAIN JUST CAN’T WRAP AROUND.
Kind Words
Jaquilyn, Ochre & Beige
Before working with Lux & Vita, I was overwhelmed, out of my element, and in desperate need of support. Once I met Liz, I felt confident that I had found someone with a depth of experience in areas I knew little about. Not only was she ready to set up all of our internal systems, but having her help with ongoing project management gave me back SO much time. Instead of just outsourcing tasks, it feels like I have a partner in business growth. Our team has grown from 2 to 6, we’ve scaled with new services, and the tasks I work on now are much higher level. It’s been such a relief to get out of the details!
OUR CLIENT ROSTER HAS DOUBLED AND OUR REVENUE INCREASED BY 150%
Kind Words
allea, duett
I've been able to take on more team members, more clients, and experiment with new services because I have Liz making sure that the back-end process of each client process is being completed with excellence, and the vibe of our client experience/team culture is positive. She holds things steady while I'm traveling, trying new things, or building out the team with a business coach. Oh, and our clients LOVE her!!
LIZ IS THE REASON I CAN CONTINUE TO GROW MY BUSINESS AND TEAM. I’D BE A HOT MESS WITHOUT HER!
Kind Words
